Legal

Privacy Policy

Last updated: 15 June 2026

The short version: we collect only what's needed to run your account and provide your services. We never sell your data, never upload your contacts, and never use your calls or messages for advertising.

1. Who we are

nothanumber ("we", "us", "our") is a UK telecommunications service providing virtual phone numbers, SMS, voice calls, and data SIMs via our mobile app. You can contact us at support@nothanumber.com.

2. What information we collect

Account information - when you sign up we collect your email address and a hashed password. We do not collect your name unless you choose to provide it.

Phone number and usage data - we hold the UK phone numbers assigned to your account, along with call records (date, time, duration, destination number) and SMS metadata (date, time, sender, recipient) needed to bill you and comply with UK telecoms regulations.

Wallet and payment data - we hold your account balance and transaction history. Payment card processing is handled entirely by our payment provider; we never store your full card number.

Device information - we collect basic device identifiers (for push notifications) and app version information for debugging.

3. What we do not collect

  • Your contacts - the app may request access to your phone's address book to help you dial or compose messages. Your contacts are read on-device only and are never transmitted to our servers.
  • The content of your calls - we do not record or store voice call audio.
  • SMS message bodies - we store SMS message content only to display it in your in-app inbox. It is not used for any other purpose.
  • Location data - we do not collect your GPS location.

4. How we use your information

  • To provision and manage your phone numbers, calls, and SMS
  • To bill your wallet for usage
  • To send you service notifications (e.g. low balance alerts)
  • To comply with UK telecoms regulations and lawful authority requests
  • To investigate fraud and misuse of the service

We do not use your data for advertising, profiling, or any form of automated decision-making that affects you materially.

5. Legal basis for processing (UK GDPR)

  • Contract - processing necessary to provide the services you signed up for
  • Legal obligation - retention of call records under UK telecoms law
  • Legitimate interests - fraud prevention and service security
  • Consent - push notifications (you can withdraw at any time in your device settings)

6. How long we keep your data

Account data is retained for as long as your account is active, plus 6 years after closure (required by UK financial regulations). Call records and SMS metadata are retained for 12 months as required by UK law. You may request deletion of non-legally-required data at any time.

7. Sharing your data

We share data with third parties only where necessary:

  • Telecommunications suppliers - to route your calls and SMS through the UK network
  • Payment processors - to handle top-up transactions
  • Cloud infrastructure - our servers run on EU/UK-based infrastructure
  • Law enforcement - if required by a valid legal order under UK law

We never sell your data to third parties, data brokers, or advertisers.

8. Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of data we are not legally required to keep
  • Object to or restrict certain processing
  • Data portability
  • Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email support@nothanumber.com. We will respond within 30 days.

9. Security

We use industry-standard encryption in transit (TLS) and at rest. Sensitive credentials (such as supplier passwords) are encrypted using AES-256 before storage. Access to production systems is restricted and audited.

10. Microphone access

The app requests microphone permission to enable voice calls through your nothanumber. Audio is transmitted directly to the call recipient via an encrypted connection and is not recorded or stored by us.

11. Children

Accounts are held by adults (18+). A parent or guardian may set a number up on a child's device and supervise its use under their own account. In that case the account data (wallet, billing, settings) is the parent's; call and message records for the child's number are processed under the parent's account in the same way as any other number. We do not knowingly collect personal data from children outside a parent-supervised setup, and we do not use the content of anyone's calls or messages for advertising or profiling.

12. Changes to this policy

We will notify you of material changes by email or in-app notification at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated policy.

13. Contact

Questions about this policy? Email support@nothanumber.com.